Emtek Torsion Spring

Step 1 - Remove Hardware from Door

Use a phillips screw driver to remove the Emtek door hardware from the door. You don't need to remove the internal latch (that thing that keeps the door shut.) Just like the picture below, only remove the two screws holding the lever to the sides of the doors.

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Step 2 - Loosen the knob or lever with an Allen Wrench

Use an Allen Wrench to loosen the Emtek knob or lever's turn post. You need to do this until you can pull the turn post (that brass post with a spring wrapped around it) out of the lever. If you don't have an Allen Wrench that fits your Emtek hardware, click below and we'll sell you one.

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Step 3 - Remove the turn post

Now that you've loosened the Emtek lever or knob with the Allen Wrench, you can remove the turn post and the spring from the lever. This spring is not the one causing the lever sag.

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Step 4 - Observe the inner mechanical parts

You should now be able to see the inner mechanical parts that keep your Emtek lever stiff. If your entry set is sagging, you should still see these parts for the inside lever. If your hardware doesn't look like this, stop now. You might be using a type of Emtek product that this fix-it guide will not show you how to correct.

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Step 5 - Use a screwdriver to remove the top clip

You need to remove the top clip with a screwdriver. Once you loosen it up, you should be able to pull it out with your finger. This part keeps the torsion spring and keyed washer pressed together.

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Step 6 - Remove the top washer

After removing the clip, remove the washer underneath it. (This is not the keyed washer that might be broken.)

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Step 7 - Look for breaks in the torsion spring

Below is one of the top offenders for a saggy Emtek lever or loose knob. The green arrows below point out the two places in the spring that usually break. If you're still not sure if your torsion spring is broken, it will not be sitting tightly in place. Take it out and examine it. The picture below shows an Emtek lever with a new spring. If you need to buy a new spring, click on the button below to add the spring to your shopping cart. We advise that you also keep reading and make sure that your keyed washer is not also broken

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Step 8 - Remove the torsion spring

We still need to check the keyed washer. So pry out the torsion spring with a screw driver. If it's stiff and hard to pry out, that's a good thing. That means that the spring is still strong and does not need replacement.

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Step 9 - Look for breaks in the keyed washer

This is the piece that the torsion spring pushes against. Look at the picture below to see where this washer may be broken. Many Emtek keyed washers break in the middle. The two keyed pieces become weak over time. If any part of this is broken, you can add a new one to the cart by clicking on the button below.

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Step 10 - Remove the keyed washer if broken

If the keyed washer looks broken or cracked, remove it with a screw driver.

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What if the torsion spring and the keyed washer are fine?

If the keyed washer and torsion spring seem to be in great shape, follow the steps below to re assemble the Emtek lever or knob. It's possible that the torsion spring had just slipped off and needs to be placed on securely. We have always been able to repair a saggy Emtek lever or knob by replacing either the keyed washer or torsion spring. But we're not Emtek specialists. If these steps don't reveal the true cause of your saggy lever, you might want to try contacting Emtek and find out if they can help.

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Step 1 - Replace the keyed washer

This guide starts from the last disassemble step above. First thing is first, put the Emtek keyed washer in place.

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Step 2 - Replace the torsion spring

This step is going to make your fingers hurt. Sorry. Basically, once you get the torsion spring in place, you use one or two fingers to push the top part of the spring all the way around to the spring's catch. It hurts like hell, but that strong tension is what keeps your Emtek lever or knob from sagging. Look at the pictures below to see our fingers suffer through the process.

If the torsion spring or keyed washer didn't look broken, it's possible that the Emtek spring just slipped off its mount. If that's the case, make sure that you put the spring on correctly in this step.

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Step 3 - Replace the top washer

After placing the Emtek torsion spring back into place, you need to set the washer that goes on top of it. This washer keeps the spring in place and gives the top clip something to press down upon.

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Step 4 - Slide the top clip into place

This is the piece that holds the washer, torsion spring, and keyed washer together. You can start sliding this in with your fingers, but eventually you will probably need a screwdriver to get it tightly in place.

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Step 5 - Push in the turn post

Put the spring on the turn post and hold it in place with one finger. You will need to hold it in place until you use the Allen Wrench to tighten the lever.

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Step 6 - Tighten bolt with Allen Wrench

To put the Emtek lever or knob back together, tighten the bolt with an Allen Wrench. At this point you should be able to tell if the new parts fixed the lever. If it feels stiffer than before, you've fixed it! No need to buy a new $94 Emtek lever!

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Step 7 - Place your fixed lever or knob back on the door!

If your lever is stiff, place it back on the door the same way you took it off. If this guide didn't fix your Emtek door hardware, call Emtek!

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